All these cars are rolling out of the factory, with the same DCT transmission and software. Logical to think whatever issues you guys are facing is very much there in every car out there.
I smell a recall / class action lawsuit to follow.
I took delivery of my XRT on 7/12/24.
On 2 occasions after taking delivery of the vehicle I experienced a loud bang and shaking of the Santa Fe while slowly backing out of a parking space. The first time I wasn’t sure if I had done something wrong, so I went on my way.
The second time I was backing out of a space at the Hyundai dealer after inquiring about an early break in oil change. This time I knew it wasn’t me. I had to leave for another appointment, so I called the service desk when I got home to make them aware of the problem. That’s when I was told there was a recall that might address the situation and made an appointment for the 26th of July. I didn’t drive the vehicle until I took it to the service center on that day.
The service was recall number 24-01-055H, TCU Software Update & inspection for transmission noise or damage (Recall 263). I downloaded a copy of the Technical Service Bulletin (9 pages) so I knew it would take a bit of time as it’s fairly involved. The problem is the parking pawl engaged by itself while moving.
While I waited for the service, I was able to observe the technician perform the required update and inspection through the window in the waiting area. He appeared to know what he was doing.
I have several concerns about this situation:
Item 1. I feel this should never have happened as the recall information states, “As required by
federal law, dealers must not deliver new vehicles for sale or lease to customers until all open recalls have been performed”.
Item 2. Part of the recall requires the technician to take photos of certain items during the process to determine the extent of external damage (if any) as part of the record. I obtained copies of those photos for my personal record.
Item 3. I’m assuming the return of my vehicle after the service indicates no external damage was noted. However, I’m concerned about internal damage at this point. The sudden engagement of the parking pawl was so severe I’m worried that internal damage may have occurred and/or metal fragments or shavings were produced that eventually could cause a major failure leaving me stranded.
I will probably drain and refill the transmission oil/fluid a sample provided to an independent oil analysis lab to verify if metal particles are present. At this point I cannot trust the vehicle until I’m fairly sure the internals have not been compromised.
I know Hyundai has an admirable power train warranty but that isn’t much comfort.
