After months of back and forth, Hyundai has offered to cover 80% of the cost of replacing my 2013 Santa Fe 6 cylinder engine due to excessive oil consumption. The dealer just quoted me an "conservative" estimate of $11,000 for a short block and related parts which seems high (my 20% would be as much as $2200). How much should a repair like this cost?
Engine replacement cost due to oil consumption
ferosie
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Yes! I traded in my 2017 Santa Fe with the oil consumption problem for a brand new 2023 Santa Fe Calligraphy.
I’m having the same issue now ma engine went I had to put oil in well they put oil in car every other week they called it a top off for a whole year everything that needed to be down wasn’t covered under warranty but they never told me that my engine was bad
how did you find out about the replacement engine?
Carfax report mentioned engine work at a dealership. I called dealership and they told me.
I recently just lost my 2017 Santa Fe turbo ultimate to a blown engine. I was the second owner... 68 mi short of 100,000 mi.... I poured every extra red scent into this vehicle for the past 3 and 1/2 years to get it paid off early, I had about $2,500 left to pay on it... We were on our way out of town on a vacation and the engine blew on the side of the interstate. We were cruising along just fine and then all power disappeared with spittering and sputtering. Luckily we got pulled over on the side of the road, and towed to a mechanic where he told us something in the internal engine broke and caused coolant to leak into where the spark plugs were.
We were 65 mi from home, with my '83-year-old mother and my 11-year-old daughter. The only thing I had left to do was to buy a new car... Well, new to me, not new new. Mechanic told me I could have a refurbished engine for $8, 000, or wait for 2 months and get a $12,000 guaranteed engine from Hyundai.... Needless to say I was devastated. I loved this car.
I knew these engines had the oil issues, Valvoline told me all about it, so I brought it into our Valvoline every 500 miles to get the engine oil topped off... It was usually a quart or two low each time.
Please please please if you are reading this and you want to buy one of these cars, don't do it.
We were 65 mi from home, with my '83-year-old mother and my 11-year-old daughter. The only thing I had left to do was to buy a new car... Well, new to me, not new new. Mechanic told me I could have a refurbished engine for $8, 000, or wait for 2 months and get a $12,000 guaranteed engine from Hyundai.... Needless to say I was devastated. I loved this car.
I knew these engines had the oil issues, Valvoline told me all about it, so I brought it into our Valvoline every 500 miles to get the engine oil topped off... It was usually a quart or two low each time.
Please please please if you are reading this and you want to buy one of these cars, don't do it.
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We are going through this same thing right now. My car has 87000 miles, it's a 2017 Santa Fe Sport. We live in Alaska where there is only 1 dealership in the state. In Anchorage about 7 hrs away from us. I had the knock sensor replaced in 2021 and now it's consuming oil. Completely empty in under 1000 miles. We had the car towed to Anchorage because we assumed it was to do with the lawsuit but the dealership said it passed the bearing test and our extended warranty won't cover it. I went to drive the car back and it died 200 miles into the drive home. Hyundai is now saying a cylinder failed. There has to be a way to issue another class action lawsuit against Hyundai for these engines. Clearly it is not just the knock sensor that is wrong with these engines!
If a cylinder failed it was most likely a bearing issue. Don't give up. Contact Hyundai directly. If it had the knock sensor update done it should be covered per the class action.
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Sorry to hear that.
So why it doesn't come under the 10Y powertrain warranty?
What ever may be the root cause, anything related to the engine should have been covered. What am I missing?
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We have been in contact with Hyundai for the last month. Our rep was no help whatsoever. This whole thing has been a nightmare. We are ready to junk my car and get a new (never getting another Hyundai) car. When I was stuck on the side of the road in the mountains of Alaska and I called the dealership the service assistant managers only response was "I told you not to drive it very far" when he was the one that wanted me to do a 1000 mile oil consumption test.... I didn't even make it 200 miles. When he suggested the 1000 miles I told him that is essentially me driving the car home, and turning around to drive it back to Anchorage. He said "yup essentially". My husband just got off the phone with him and he just keeps saying that the engine passed the bearing test but the cylinder failed.
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That's cheating both the first owner and the second owner. Hope you can fight it out with Hyundai/dealership and get it covered under goodwill.
In your case the location and dealership monopoly puts you in a difficult position.
This isn't an oil consumption issue if a cylinder failed. Often oil consumption precedes failure. Did you hear any knocking noises prior to the car dying?
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Wow, it's good to know I'm not alone in this Santa Fe engine nightmare! I'm in the middle of it with an extra legal battle. I have a long story, mine starts out like everyone else here, but the end might make you feel better about yours....
I have a 2017 Santa Fe Sport and I live in San Diego. I'm the second owner having acquired it at 17000 miles in 2019. I got a good deal for it and I paid for the extended warranty when I got it. Since then I have absolutely loved this car!
At around 75000 I first saw my oil light come on. I'd been meticulous about getting my dealer maintenance done and I hadn't heard of any issues with this car, mostly because I hadn't had a reason to research. After all, per reviews it was the #1 midsize SUV and for reliability in America when I bought it.
I took it in on my next maintenance and told them I had to add 3 or 4 quarts since the last oil change which was odd. They looked and said I had a crack in my oil pan and they would forward the report to the warranty dept. I told them I haven't seen any drips under my card so I don't think I'd lose "quarts" through a crack. I mentioned that I was leaving the country for a couple weeks for work and to just leave me a message of when to come in to get this taken care of.
I come back to no messages. I call them 5 times leaving a message for someone to contact me and of course no return calls. The dealership I take mine to is in another part of town that I normally don't have a reason to go to.
Last October I finally go in to make someone talk to me. They then tell me the warranty submission was only good for 14 days and I need to bring it back in to be looked at again. I ask when is my warranty up and they tell me 92k. I look an at that point I'm at 93k. Now I figure I have to eat an oil pan replacement and I dealt with my oil change on my own then since I'm adding a quart every 2 tanks of gas.
Fast forward to 16 Feb, I'm driving to Lake Havasu and suddenly my check engine light comes on and the engine starts missing horribly in the middle of the desert past Barstow. I luckily made it to the next rest stop and looked around under the hood and car and found nothing visually wrong. I had oil then and when I left the house. No smoke. No leaks. It started right up and ran like crap but we were able to make it into Havasu which was the only decent sized town near by anyhow. In my shade tree mechanic mind, I have a bad cylinder, spark plug or coil.
There are no Hyundai dealerships within an hour of Havasu. So I spend the entire Sat morning trying to find a mobile mechanic to come by and look at it. There's plenty of them in town but either they were busy or they wouldn't answer their phone. One finally said he'd get back to me and take a look. Hours go by, I call him. He says he'll call me right back and that's the last I hear from him. He sends my calls to voice mail.
Here's the crazy part of this story- I find one little auto repair shop that said they would meet me Sunday morning (19 Feb) and at least get a read on the engine code. They were super nice, had been local for a while and had 4 and 5 star reviews online and the only ones that would take me in anyhow. The code they read was what I suspected but it was Sunday morning so the mechanic wouldn't be able to look at it until Monday morning. I had to be in Palm Springs that night so I left it with them and got a rental. This is when I start online researching to find the Hyundai engines lose oil and then fail. Great...
20 Feb they tell me my engine is shot. Compression test shows #3 cylinder is at 0 pounds and #4 is at 100 pounds. The other two read at 190 (normal). So they say they will replace the engine for $4700 and that it would take a week to install after they get it in. I'm thinking that's really not a horrible price for that job. They need $2200 to order the used engine, so I give them my credit card number and I make my way home in the rental.
I call weekly and talk to the mechanic. Friendly, talkative guy. 3 weeks in, he says the engine finally came in and they were going through it to ensure the oil and water pumps were good and then install it. Another week goes by and 12 Mar I call to ensure things are moving along. This time one of the other mechanics answers and tells me that the owners skipped town with all the money and other than the diagnostic, nothing had been done to my car and there was no engine ever ordered. The only thing he can do as the only unpaid employee left is to ensure I get my car back.
After I collect myself I immediately call my bank and dispute the charges first. 15 March I then rent a U-Haul and drive 5 hours to Havasu to get my car, thank the remaining honest guy there and file a police report on the business. Luckily my car was not damaged and they didn't tear it apart. The police inform me that the owner/mechanic I had been talking to is a convicted felon and serial con man and the business is under his daughters name and they are both on the run. The US Marshalls and Havasu Police are looking for him.
I'm normally a very patient man, but I called Hyundai of North America and couldn't take their endless phone tree that only wants to direct me back to a local dealership. Yesterday and today, I have called my nearest Hyundai dealer twice. Both times no one in the service department answers, so their receptionist talks to me, takes my information and problem and says they'll give it to the service dept.
Todays receptionist tells me that she doesn't see yesterdays message in their system. So she tells me she's forwarding todays message to the service department and service manager, labeled as urgent. That was 2 hours ago and they are closed now...
I'm seriously considering selling my car as is to pay off the $5k I owe and start fresh with something else.
I have a 2017 Santa Fe Sport and I live in San Diego. I'm the second owner having acquired it at 17000 miles in 2019. I got a good deal for it and I paid for the extended warranty when I got it. Since then I have absolutely loved this car!
At around 75000 I first saw my oil light come on. I'd been meticulous about getting my dealer maintenance done and I hadn't heard of any issues with this car, mostly because I hadn't had a reason to research. After all, per reviews it was the #1 midsize SUV and for reliability in America when I bought it.
I took it in on my next maintenance and told them I had to add 3 or 4 quarts since the last oil change which was odd. They looked and said I had a crack in my oil pan and they would forward the report to the warranty dept. I told them I haven't seen any drips under my card so I don't think I'd lose "quarts" through a crack. I mentioned that I was leaving the country for a couple weeks for work and to just leave me a message of when to come in to get this taken care of.
I come back to no messages. I call them 5 times leaving a message for someone to contact me and of course no return calls. The dealership I take mine to is in another part of town that I normally don't have a reason to go to.
Last October I finally go in to make someone talk to me. They then tell me the warranty submission was only good for 14 days and I need to bring it back in to be looked at again. I ask when is my warranty up and they tell me 92k. I look an at that point I'm at 93k. Now I figure I have to eat an oil pan replacement and I dealt with my oil change on my own then since I'm adding a quart every 2 tanks of gas.
Fast forward to 16 Feb, I'm driving to Lake Havasu and suddenly my check engine light comes on and the engine starts missing horribly in the middle of the desert past Barstow. I luckily made it to the next rest stop and looked around under the hood and car and found nothing visually wrong. I had oil then and when I left the house. No smoke. No leaks. It started right up and ran like crap but we were able to make it into Havasu which was the only decent sized town near by anyhow. In my shade tree mechanic mind, I have a bad cylinder, spark plug or coil.
There are no Hyundai dealerships within an hour of Havasu. So I spend the entire Sat morning trying to find a mobile mechanic to come by and look at it. There's plenty of them in town but either they were busy or they wouldn't answer their phone. One finally said he'd get back to me and take a look. Hours go by, I call him. He says he'll call me right back and that's the last I hear from him. He sends my calls to voice mail.
Here's the crazy part of this story- I find one little auto repair shop that said they would meet me Sunday morning (19 Feb) and at least get a read on the engine code. They were super nice, had been local for a while and had 4 and 5 star reviews online and the only ones that would take me in anyhow. The code they read was what I suspected but it was Sunday morning so the mechanic wouldn't be able to look at it until Monday morning. I had to be in Palm Springs that night so I left it with them and got a rental. This is when I start online researching to find the Hyundai engines lose oil and then fail. Great...
20 Feb they tell me my engine is shot. Compression test shows #3 cylinder is at 0 pounds and #4 is at 100 pounds. The other two read at 190 (normal). So they say they will replace the engine for $4700 and that it would take a week to install after they get it in. I'm thinking that's really not a horrible price for that job. They need $2200 to order the used engine, so I give them my credit card number and I make my way home in the rental.
I call weekly and talk to the mechanic. Friendly, talkative guy. 3 weeks in, he says the engine finally came in and they were going through it to ensure the oil and water pumps were good and then install it. Another week goes by and 12 Mar I call to ensure things are moving along. This time one of the other mechanics answers and tells me that the owners skipped town with all the money and other than the diagnostic, nothing had been done to my car and there was no engine ever ordered. The only thing he can do as the only unpaid employee left is to ensure I get my car back.
After I collect myself I immediately call my bank and dispute the charges first. 15 March I then rent a U-Haul and drive 5 hours to Havasu to get my car, thank the remaining honest guy there and file a police report on the business. Luckily my car was not damaged and they didn't tear it apart. The police inform me that the owner/mechanic I had been talking to is a convicted felon and serial con man and the business is under his daughters name and they are both on the run. The US Marshalls and Havasu Police are looking for him.
I'm normally a very patient man, but I called Hyundai of North America and couldn't take their endless phone tree that only wants to direct me back to a local dealership. Yesterday and today, I have called my nearest Hyundai dealer twice. Both times no one in the service department answers, so their receptionist talks to me, takes my information and problem and says they'll give it to the service dept.
Todays receptionist tells me that she doesn't see yesterdays message in their system. So she tells me she's forwarding todays message to the service department and service manager, labeled as urgent. That was 2 hours ago and they are closed now...
I'm seriously considering selling my car as is to pay off the $5k I owe and start fresh with something else.
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1 Posts
We are having the same problem. I have always taken my 2013 Santa Fe Sport in for an oil change like clock work. Took it in Feb. 9th to have oil change cause we were going on a trip. Friday we were driving an hour to our daughters and all of a sudden the oil light flashes real fast and the car doesn't want to drive and go over 2000 RPMs. Held up traffic but was finally able to pull over at a gas station and my husband checked the oil and there was not 1 drop in there. About 2 months before Feb 9th we started getting the oil light flashing and we would add oil, but this time it was the first time it had come on since the oil change. It will be towed to a dealership Monday to see what is wrong with it and how much it is going to cost. She only has 115, 000 miles on her. Not really wanting to buy a new car as I HATE car payments.
What was the outcome? I just discovered my 2017 Santa Fe sport has the same issue - 69xxx miles! This is outrageous.
Have you taken it to the dealership for the oil consumption test?
I am haveing it towed it to the dealership to check out. My mechanic said I should not even drive it to the dealer. They had to add 3 quarts of oil (after it was towed to the shop) just to try to move it in the bay. I told corporate I don't know how I'm expected to drive the car at this point. I'll soon find out next steps.
Hello, Ferosie! Your scenario is encouraging as I have just begun this process with my 2018 Hyundai Santa Fe Sport. Thank you for sharing your story. Would you be open to sharing your email so I could ask more questions about your process? It would be incredibly appreciated to have the additional insight, but is certainly not expected. Here’s mine:
Benjamin.g.baker@gmail.com
Looks like I get to join this fun club! My 2018 Santa Fe Sport 2.0t (107,000 miles) is consuming more than 5q of oil in 4,000 miles. After auto repair shop diagnosed the oil problem, I was quoted $9,000 to replace the engine.
Never had an issue with this car until now.
Never had an issue with this car until now.
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