[andrewday78]

Has any one tried call Hyundai Customer Relations in Canada and have any luck? I have tried calling and choose the warranty department but it just tells me know one is available

 

[tyoung29198030]

i bought my 2018 Hyundai Sante Fe Sport in Sept of 2022. Two weeks after I purchased the car I needed an oil change. So I thought Ill just get an oil change. Two weeks after that my check oil light came on I took it in to where I got an oil change and they said that there was literrally only one quart of oil in the car. I have taken my car every week since to get oil added in. There are no leaks at all. I have contacted Hyundai through email I have that case number and I was told to take it to a local hyunai dealership to have it checked out. I called to schedule and appointment and of course the appointments are like a month or a month in a half out. So I finally got in after I scheduled the appointment but that was another hassle, because they said I didnt have an appointment when I clearly spoke to someone in the service department and I took my car last night because my appointment was for 7:30 am. I get a phone stating that there was no appointment. But what I found funny was my car has never been there for any type of repairs before today and when he called he knew my name and obviously had my number. They wouldnt do anything so I told them NOOO i was scheduled an appointment so they played back the phone recordings and found the conversation I had with gentlemen and check my car. I was old I had to do and oil change and pay $62 and bring back my car every 1000 miles. Thenn when he called to tell me what needed to be done and then said it will be 900 I was not told that. And in the phone recording it clearly states every word we had said o each other. So i reached out to Hyundai corporate and it was escalated so lets see. Ill give them a couple days. oh and yes I also have documents stating dates and how many quarts i had to put in weekly.

So what was the outcome? I'm dealing with this issue now, I have a 2015 Sante Fe Sport that I purchased used in january 2023. When I first purchased the vehicle right away it needed an oil change. The 3rd oil change I got was in June, by the end of that month, I heard a knocking and rattling noise. So, I went to autozone and checked my oil and had none. It literally had not been a month since I got the last oil changed. Now my car is in the shop because the engine locked up.. My vehicle has been in the shop since July and they finally just did the diagnostic and confirmed that I need a new engine. Hyundai submitted forms to the corporate office because I was told that there some kind of special warranty that there issuing because of the oil issues. The oil is leaking internally. I had no noticable oil leaks and no exhaust burning.

 

[tyoung29198030]

no one here has listed a specific engine that's having problems with excessive oil consumption, which engine/s are we talking about please

I don't know what size engine I have, but my vehicle is a 2015 Sante Fe Sport. My vehicle is in the shop now because of this issue. The engine locked up and they just confirmed last week that I definitely need a new engine.

 

[tyoung29198030]

This literally happened to me 2 weeks ago. 2015 Santa Fe and I ended up having to junk it for $2k rather than pay $15k for a new engine. Thing had only 110k miles and I’m the original owner.

Did anyone of yall have an extended warranty? I have the same vehicle and I'm having the same issue. My vehicle has been in the shop since July and they just confirmed that I need a new engine. I was told that Hyundai has a special warranty to fix the engines. Call the corporate office and do a claim.

 

[Michael66]

I'm talking about the 2017 Santa Fe Sport if you want specifics. And Hyundai has no clue what is causing the issue. The oil consumption test is nothing but Hyundai BullS!t!

 

[andrewday78]

I'm talking about the 2017 Santa Fe Sport if you want specifics. And Hyundai has no clue what is causing the issue. The oil consumption test is nothing but Hyundai BullS!t!

I agree, and they will only do anything about it if and when you have your engine seize up on you

 

[wblair13]

So what was the outcome? I'm dealing with this issue now, I have a 2015 Sante Fe Sport that I purchased used in january 2023. When I first purchased the vehicle right away it needed an oil change. The 3rd oil change I got was in June, by the end of that month, I heard a knocking and rattling noise. So, I went to autozone and checked my oil and had none. It literally had not been a month since I got the last oil changed. Now my car is in the shop because the engine locked up.. My vehicle has been in the shop since July and they finally just did the diagnostic and confirmed that I need a new engine. Hyundai submitted forms to the corporate office because I was told that there some kind of special warranty that there issuing because of the oil issues. The oil is leaking internally. I had no noticable oil leaks and no exhaust burning.

Had same issue on my 2014 Sante Fe Sport. Had to take car to dealership three consecutive months. They verified each time oil was low and refilled it. After third visit they sent issue to corporate and they approved new engine. Car has been running great ever since no oil issues.

 

[Josh W.]

To tag along on this thread, my wife and I purchased 2017 Hyundai Santa Fe Sport 2.0T unlimited for our daughter. We (our daughter) picked this vehicle because she loved everything about it. The mileage was 76k when purchased through Carmax in June of this year. Everything was GREAT! - the Santa Fe was solid. The end of July, I proactively took to our local HYUNDAI dealership (1200 miles before due) to get the oil changed and get the car inspected prior to her long trip back to college and "EVERYTHING" checked out - no evidence of low oil. One week later, my wife and daughter driving down to the university. 500 miles post oil change and inspection, engine light starts flashing and car starts losing power. They manage to get to next exit and ultimately get towed to Springfield Missouri "Reliable" Hyundai dealership who says engine blown and needs 14K replacement...blaming it on pieces of spark plug porcelain in the engine??? Long story short, Hyundai has basically abandoned us since we are 2nd owners and cannot prove any of the maintenance records besides what pulls up with VIN. Carmax is working with us (thank God) to hopefully get the engine replaced at a DIFFERENT dealership that has a much better rating and is only charging about 7K. Even if we do manage to get the car back with a Hyundai remanufactured engine, and after discovering ALL this mess about Hyundai and Kia engine failures and lack of support from either MFR., our confidence is literally BLOWN. If anyone looking for honest advise - unless you are buying a Hyundai or Kia new and only keeping for 75k miles - BUYER BEWARE. Hyundai (and Kia) has lost at least 3 new car sales over then next couple years from my family and we will be sure to share our story with the extended family as well. Please note that we do own a 2016 Kia Sorento with 94K on it and now I am just waiting for that to grenade as well - it's a great feeling!!

 

[kristytwellmannhill]

After months of back and forth, Hyundai has offered to cover 80% of the cost of replacing my 2013 Santa Fe 6 cylinder engine due to excessive oil consumption. The dealer just quoted me an "conservative" estimate of $11,000 for a short block and related parts which seems high (my 20% would be as much as $2200). How much should a repair like this cost?

Who did you contact specifically to get this to happen? I'm going through this right now.

 

[kristytwellmannhill]

After months of back and forth, Hyundai has offered to cover 80% of the cost of replacing my 2013 Santa Fe 6 cylinder engine due to excessive oil consumption. The dealer just quoted me an "conservative" estimate of $11,000 for a short block and related parts which seems high (my 20% would be as much as $2200). How much should a repair like this cost?

who did you contact specifically to get this to happen? I am going through this right now. Was it just with a dealership?

 

[jjcollins3305]

This is wild. I've been searching for things regarding my issue, which is a bad knock sensor/recall. It's gone off 3x now which puts my car in limp mode. Hyundai Corp was supposed to give me a new engine due to the recall on the knock sensor, but they won't. They said my bearings passed a test and I have to do a combustion cleaning service for $1300. Worst part is, they didn't know about the recall and I paid $1300 for the knock sensor replacement - and it should have been free. And after reading all of your oil issues, I'm afraid that might also be an issue for me too. I've gotten routine oil changes at the dealership, but the oil light always comes on under 3000miles. I didn't even think that was a huge issue, but sounds like it could be. Anyone know where/who to reach out to about these issues? I've tried ConsumerAffairs@hmausa.com but haven't gotten anywhere yet.

 

[Amy]

2017 Hyundai Santa Fe 2.4 Turbo 70,000 miles burning almost 2 quarts per 1,000 miles. They said my last reading was 1 quart down. I even took a picture before bringing it in and it was down well over a quart? Totally below a quart.

 

[Ashbaldw]

Just found out there was a class action filed last year about excessive oil consumption. Google it and sign up, I did today

Can you show me how to sign up for this. Having the same issue

 

[abhinavbhardwaj11]

We had the same problem with our 2013 Santa Fe Sport. We contacted one dealer who was going to charge us the full price to put in a new engine, plus a diagnostic fee. After reading the posts in this forum, we contacted another dealer less than 10 mi away who did a free diagnostic and is replacing the engine for free. They said they have a ton of Hyundai's that they'll be putting new engines in. It's a known issue and Hyundai corporate is cooperating. We even got a call from a representative from Hyundai. They offered a rental car for the duration. So my advice is to check around with different dealers until you get a reputable one!

hello, May i know where are you located. I am having the Engine oil burned out under 1000 km. i have 2018 Hyundai Sante fe Sport. I don't know what to do. Please help. I am located in canada. thanks

 

[Casper]

My daughter bought a 2010 Santa Fe a couple months ago with 110k miles. While driving it the other day on the highway the motor locked up. I hauled it to the Hyundai dealership in Cheyenne WY. They just informed us they would replace the engine for free and provide a loaner vehicle. I can’t stress enough how pleasant the dealership and Hyundai have been.

 

[TB40]

hello, May i know where are you located. I am having the Engine oil burned out under 1000 km. i have 2018 Hyundai Sante fe Sport. I don't know what to do. Please help. I am located in canada. thanks

How did you make out? I am experiencing the same problem. 134000 on my 2018 Santa Fe Sport, engine failure is imminent. I have not taken to a Hyundai dealership, but thinking I should to see what they are willing to do.

 

[haithamalhani]

How much it’s cost ?

 

[Gilchgolfer73]

Try calling Hyundai customer relations. They were very helpful according to my husband. They gave us the the code we needed to give to our local dealer to get our engine replacement. Plus they offered a rental car.

Were you still under the original warranty? I have a 2016 Santa Fe Sport that is consuming oil like crazy, but it’s at 118k miles. I was told by my local dealership there was no recall specifically on this.

 

[Gilchgolfer73]

We have a 2014 with 110k miles that loses a qt of oil at least every 1k miles. We bought it used though a few years ago. Do we have any chance of getting assistance from Hyundai?

Did you receive any help? I have a 2016 with 118k miles and am no longer under warranty.

 

[Gilchgolfer73]

Reference? Who told you that? Or where did you read that? If true, this is the first time that Hyundai has publicly provided a reason why their engines are consuming oil.

Did you get anywhere with this? I’m experiencing this problem now too.