[pnina1909]

How long did a resolution like this take? I have had my 2018 Santa Fe Sport for 6 months, I bought it used from a dealer. I've had 4 oil changes done to it already with regularly filling up the oil too like almost weekly. They did the oil consumption test and it failed. The results were sent to Hyundai and Hyundai denied the claim. I have escalated the claim and am waiting for an answer.

My claim has been denied twice. Once it was submitted for oil consumption and the next time for the rod and bearings test failure. Both times Hyundai has said it is out of warranty.

 

[Ventman89]

My claim has been denied twice. Once it was submitted for oil consumption and the next time for the rod and bearings test failure. Both times Hyundai has said it is out of warranty.

I know it has to be within 10 years…there might also be a Km/Miles limit…you also probably needed to do an engine knock sensor recall
Installation. Mark (Canada)

 

[zandra.renshaw1]

I have a 2016 Hyundai Santa Fe Sport Limited. 2.4L 4cylinder, all wheel drive(117,768 miles) oil change a month ago. after the check engine light started flashing, I took it to a local auto shop who then told me that about the class action lawsuit and specific code that shows up (P1326) involving the engine rod bearing, ecsessive oil consumption, stalling, and unable to accelerate issues and in some cases engine failure. Since there is no simple fix, it's technically not a recall. They topped me off cus the engine oil was bone dry. No leaks. Took it my usual dealership a city away, with driving issues like rearing and trouble accelerating. When i got there, they immediately jumped into action. They didn't say anything except for "they will take care of this" and "don't worry about this". Never gave me an estimate, only that they had to do a series of diagnostic tests that could take up to 2 days and sumbit it to Hyundai, and see what they say. I'm pretty broken about it, but doing some research and it seems like there are mixed issues and their outcomes. I don't know what is going to happen but im seeing some serious things like engine fire, and catastrophic failure and its scary cus it could've been alot worse considering I had my 2 yr old with me driving the car to my destinations. I don't know what to make of it becus this still fairly new development. Just sad becus I haven't had my car even a year before today.

 

[pnina1909]

Update: fortunately the extended warranty company will cover a portion of the repair. Hyundai denied and won’t be covering anything. They will be reviewing if they can cover two months worth of car rental expenses though, but it isn’t a guarantee.

 

[shea2you]

I have a 2017 Hyundai Sante Fe 6 cylinder engine as well and this happened to me over New Years Eve. The light for low oil didn’t come on . I’m pretty sure this lawsuit is going to cover 6 cylinder engines pretty soon too.

same thing here! 2017 Hyundai Santa Fe SE with 112k miles. Always did maintenance & oil changes right on time. No dashboard engine or oil lights came on AT ALL! No warning. Is there a lawsuit? Is there anything we can do?

 

[shea2you]

Try calling Hyundai customer relations. They were very helpful according to my husband. They gave us the the code we needed to give to our local dealer to get our engine replacement. Plus they offered a rental car.

what is the telephone #?

 

[shea2you]

I'm curious how your situation worked out. I had a similar experience with my 2018 Hyundai Santa Fe Sport. I'm diligent about oil changes, every three months, full synthetic. However, the last oil change I got in April, my oil light flickered about a month later, so I took it back to the oil change place and they confirmed it had 1 quart of oil! They added almost 5 quarts..4.8, checked for leaks but couldn't find any. Two weeks later, checked it, had to add 2 more quarts. Checked it again 2 weeks, prior to my engine failing, and it was almost full. I didn't have any lights or warnings when the car broke down on the highway. It simply lost acceleration power and check engine light came on after we pulled over..when we checked the dipstick it was bone dry! Took it to my personal mechanic, he said the piston was broke due to oil sludge and I would need an engine replacement. So read about the issues with oil consumption and the lawsuits and the campaign about knock sensors and connecting rod bearings and thought could there be a connection? I contacted Hyundai corporate who confirmed my 8 digits of the VIN was identified as a possible engine failure (related to the knock sensor and connecting rod bearing.) They asked me to bring it to the dealership for full diagnostics. So had it towed, where they just told me the cylinder is broken and needs to be replaced. I said why did it break and they couldn't provide an answer but said it was declined the full engine replacement and not covered under warranty. Which I knew the warranty wouldn't cover it but I was told by corporate and the dealership prior to taking it in that it might be eligible for this campaign that started b/c they were being sued in a class action lawsuit. I asked if the engine had to be replaced and how much. The manager responded that it did not need to be replaced just the cylinder repair which is approx 3-4K. I just think this is complete crap and wonder how much more I'll have to shell out over this oil consumption issue with continuous problems. I've never in my life had oil in my car be completely bone dry or sludgy. I understand I don't have to have an engine replacement but who is to say this won't happen again. I'm so upset with Hyundai. I will NEVER buy another car from there. This was my first car to purchase from them and honestly loved it for the most part...until now. The engines are complete crap and it almost feels like a racket so consumers have to continue to take it to dealer for repair.

what ever happened with your car? I have a 2017 Hyundai Santa Fe SE with 112k miles. Same thing happened to me, no engine warning lights came on, no oil light came on, nothing. Just engine died. My mechanic says the engine seized because it of a spun bearing and I would need a new engine. I've never taken my car to a dealership for repairs since I don't trust them. However, I need to know what recourse I have and if this is something that Hyundai corporate will cover.

 

[zandra.renshaw1]

Update on my situation: after 2 weeks of my 2016 Hyundai Santafe sport being in the shop, I was able to get a total remanufactured engine replacement from hyundai. Minus labor and belts and hoses and other odds and ends. I ended up paying $732.28 out of pocket for this service. The dealership was very helpful and communicative throughout the diagnostic testing and submissions to Hyundai on our behalf. The lawsuit from 2024 states that if the Ksds was installed during thier recall and it failed after 100,000 miles(no check oil light or knock detection) then the engine replacement should be covered with lifetime warranty, plus a rental car while your is being repaired. Hope this was helpful

 

[shea2you]

Wow, it's good to know I'm not alone in this Santa Fe engine nightmare! I'm in the middle of it with an extra legal battle. I have a long story, mine starts out like everyone else here, but the end might make you feel better about yours....

I have a 2017 Santa Fe Sport and I live in San Diego. I'm the second owner having acquired it at 17000 miles in 2019. I got a good deal for it and I paid for the extended warranty when I got it. Since then I have absolutely loved this car!

At around 75000 I first saw my oil light come on. I'd been meticulous about getting my dealer maintenance done and I hadn't heard of any issues with this car, mostly because I hadn't had a reason to research. After all, per reviews it was the #1 midsize SUV and for reliability in America when I bought it.

I took it in on my next maintenance and told them I had to add 3 or 4 quarts since the last oil change which was odd. They looked and said I had a crack in my oil pan and they would forward the report to the warranty dept. I told them I haven't seen any drips under my card so I don't think I'd lose "quarts" through a crack. I mentioned that I was leaving the country for a couple weeks for work and to just leave me a message of when to come in to get this taken care of.

I come back to no messages. I call them 5 times leaving a message for someone to contact me and of course no return calls. The dealership I take mine to is in another part of town that I normally don't have a reason to go to.

Last October I finally go in to make someone talk to me. They then tell me the warranty submission was only good for 14 days and I need to bring it back in to be looked at again. I ask when is my warranty up and they tell me 92k. I look an at that point I'm at 93k. Now I figure I have to eat an oil pan replacement and I dealt with my oil change on my own then since I'm adding a quart every 2 tanks of gas.

Fast forward to 16 Feb, I'm driving to Lake Havasu and suddenly my check engine light comes on and the engine starts missing horribly in the middle of the desert past Barstow. I luckily made it to the next rest stop and looked around under the hood and car and found nothing visually wrong. I had oil then and when I left the house. No smoke. No leaks. It started right up and ran like crap but we were able to make it into Havasu which was the only decent sized town near by anyhow. In my shade tree mechanic mind, I have a bad cylinder, spark plug or coil.

There are no Hyundai dealerships within an hour of Havasu. So I spend the entire Sat morning trying to find a mobile mechanic to come by and look at it. There's plenty of them in town but either they were busy or they wouldn't answer their phone. One finally said he'd get back to me and take a look. Hours go by, I call him. He says he'll call me right back and that's the last I hear from him. He sends my calls to voice mail.

Here's the crazy part of this story- I find one little auto repair shop that said they would meet me Sunday morning (19 Feb) and at least get a read on the engine code. They were super nice, had been local for a while and had 4 and 5 star reviews online and the only ones that would take me in anyhow. The code they read was what I suspected but it was Sunday morning so the mechanic wouldn't be able to look at it until Monday morning. I had to be in Palm Springs that night so I left it with them and got a rental. This is when I start online researching to find the Hyundai engines lose oil and then fail. Great...

20 Feb they tell me my engine is shot. Compression test shows #3 cylinder is at 0 pounds and #4 is at 100 pounds. The other two read at 190 (normal). So they say they will replace the engine for $4700 and that it would take a week to install after they get it in. I'm thinking that's really not a horrible price for that job. They need $2200 to order the used engine, so I give them my credit card number and I make my way home in the rental.

I call weekly and talk to the mechanic. Friendly, talkative guy. 3 weeks in, he says the engine finally came in and they were going through it to ensure the oil and water pumps were good and then install it. Another week goes by and 12 Mar I call to ensure things are moving along. This time one of the other mechanics answers and tells me that the owners skipped town with all the money and other than the diagnostic, nothing had been done to my car and there was no engine ever ordered. The only thing he can do as the only unpaid employee left is to ensure I get my car back.

After I collect myself I immediately call my bank and dispute the charges first. 15 March I then rent a U-Haul and drive 5 hours to Havasu to get my car, thank the remaining honest guy there and file a police report on the business. Luckily my car was not damaged and they didn't tear it apart. The police inform me that the owner/mechanic I had been talking to is a convicted felon and serial con man and the business is under his daughters name and they are both on the run. The US Marshalls and Havasu Police are looking for him.

I'm normally a very patient man, but I called Hyundai of North America and couldn't take their endless phone tree that only wants to direct me back to a local dealership. Yesterday and today, I have called my nearest Hyundai dealer twice. Both times no one in the service department answers, so their receptionist talks to me, takes my information and problem and says they'll give it to the service dept.

Todays receptionist tells me that she doesn't see yesterdays message in their system. So she tells me she's forwarding todays message to the service department and service manager, labeled as urgent. That was 2 hours ago and they are closed now...

I'm seriously considering selling my car as is to pay off the $5k I owe and start fresh with something else.

what ever happened with you and your car? I have a 2017 Hyundai Santa Fe SE and I also live in San Diego. My car just died without any check engine lights or oil lights coming on. My mechanic (not at a dealership since I don't trust the mechanics there) said that my engine seized due to a spun bearing.

 

[shea2you]

I have a 2017 Santa Fe, 125,000 miles. I had noises coming from engine, they did a bearing clearance test at the dealership and notified me that the engine needed to be replaced. Oh sh-t I said. Service manager asked about service records for oil change, I did mostly dealership and Jiffy Lube, I furnished everything I had. He indicated that Hyundai might replace engine for free. It took about 5 days to get an answer. Hyundai agreed to replace at no cost, had to pay for new belts, hoses and spark plugs.

how did you go about this process? I have a dead 2017 Hyundai Santa Fe SE and my mechanic said the engine seized because of a spun bearing. Any direction or advice would be greatly appreciated

 

[janettespcshows]

Have have had my santa fe sport since 11/23. It is a 2013. In May I started having issues no one could find out what it is. Leaving myself and sometimes guest stranded. 11/2024 my daughter dropped me off and her and my grandson almost got t- boned because the car stopped. No engine lights come on, no warning at all. I have now been told fuel is getting in the oil and looking that up says its a piston. Ihave been told it could be under a txxi warranty than being told no. Mybank will not loan for a new motor. So I guess I set and pay for a price of non running junk and beg for rides from other people for 5 years ontil the car is paid off.

 

[danweis1]

Just happened to my 2015 Santa Fe Ultimate. I've read all the way through this thread and I can't see anyone who had a problem with the 3.3L V6, which is what mine is. Anyone had a V6 crater? Only had 1 quart of oil when it got to the mechanic.

 

[shea2you]

Just happened to my 2015 Santa Fe Ultimate. I've read all the way through this thread and I can't see anyone who had a problem with the 3.3L V6, which is what mine is. Anyone had a V6 crater? Only had 1 quart of oil when it got to the mechanic.

I have a 2017 Hyundai Santa Fe SE 3.3 Liter/6 cylinder & it happened to my engine

 

[danweis1]

So here is some potentially good news. I contacted Hyundai directly and spoke to a very nice lady. She took all of my information, gave me a case number, and escalated to the next level. Then, I called the dealership where it was towed, and spoke to a service representative. Although they haven’t done any diagnostics yet, he did say that this was a known problem and it was likely this might be fixed under warranty. No guarantees, but it’s going in the right direction.

 

[shea2you]

So here is some potentially good news. I contacted Hyundai directly and spoke to a very nice lady. She took all of my information, gave me a case number, and escalated to the next level. Then, I called the dealership where it was towed, and spoke to a service representative. Although they haven’t done any diagnostics yet, he did say that this was a known problem and it was likely this might be fixed under warranty. No guarantees, but it’s going in the right direction.

My car is currently at a dealership waiting for the new engine to come in (they are back ordered). Hyundai Customer Care has agreed to replace my engine at no cost to me because what I have is “known issue” and covered under the extended warranty of 15 years and 150,000 miles.

 

[danweis1]

My car is currently at a dealership waiting for the new engine to come in (they are back ordered). Hyundai Customer Care has agreed to replace my engine at no cost to me because what I have is “known issue” and covered under the extended warranty of 15 years and 150,000 miles.

I’m actually past the ‘warranty; 165k miles.

 

[gmenden]

Similar story. 2017 Santa Fe Ultimate, blown engine at 110,000 miles. Hyundai approved an engine replacement but parts have been backordered with no delivery date in sight. (I am 2 months into the ordeal.) Hyundai corporate has made an offer to repurchase the car. (We have accepted and are purchasing a replacement vehicle.)

 

[shea2you]

I’m curious… How much did they offer? My car has been at the dealership for 3 weeks & I was told the engine is on back order as well.

I have already purchased a car since I needed a way to drive to work, etc.

 

[gmenden]

Kelley Blue Book (KBB) fair market value (including trim and options), Private Party Value, Good Condition. Added actual expenses (towing, car rental to get home - engine blew on a road trip).

 

[Ukalhat]

I'm curious how your situation worked out. I had a similar experience with my 2018 Hyundai Santa Fe Sport. I'm diligent about oil changes, every three months, full synthetic. However, the last oil change I got in April, my oil light flickered about a month later, so I took it back to the oil change place and they confirmed it had 1 quart of oil! They added almost 5 quarts..4.8, checked for leaks but couldn't find any. Two weeks later, checked it, had to add 2 more quarts. Checked it again 2 weeks, prior to my engine failing, and it was almost full. I didn't have any lights or warnings when the car broke down on the highway. It simply lost acceleration power and check engine light came on after we pulled over..when we checked the dipstick it was bone dry! Took it to my personal mechanic, he said the piston was broke due to oil sludge and I would need an engine replacement. So read about the issues with oil consumption and the lawsuits and the campaign about knock sensors and connecting rod bearings and thought could there be a connection? I contacted Hyundai corporate who confirmed my 8 digits of the VIN was identified as a possible engine failure (related to the knock sensor and connecting rod bearing.) They asked me to bring it to the dealership for full diagnostics. So had it towed, where they just told me the cylinder is broken and needs to be replaced. I said why did it break and they couldn't provide an answer but said it was declined the full engine replacement and not covered under warranty. Which I knew the warranty wouldn't cover it but I was told by corporate and the dealership prior to taking it in that it might be eligible for this campaign that started b/c they were being sued in a class action lawsuit. I asked if the engine had to be replaced and how much. The manager responded that it did not need to be replaced just the cylinder repair which is approx 3-4K. I just think this is complete crap and wonder how much more I'll have to shell out over this oil consumption issue with continuous problems. I've never in my life had oil in my car be completely bone dry or sludgy. I understand I don't have to have an engine replacement but who is to say this won't happen again. I'm so upset with Hyundai. I will NEVER buy another car from there. This was my first car to purchase from them and honestly loved it for the most part...until now. The engines are complete crap and it almost feels like a racket so consumers have to continue to take it to dealer for repair.

@TRN We all should a file a suit same issue ..Engine is consuming oil and compression issue