On March 2, 2024, we were driving our 2017 Hyundai Santa Fe Sport home from an event in Oswego NY. While returning to our home in RI from Oswego, our Hyundai Sant Fe suddenly ceased to function. We were on a busy highway when without advanced warning, the Hyundai lost power and began to buck. At that time, the engine light came on, only after we knew we were in trouble!
Fortunately, we were able to coast to the nearby exit and pull into a parking lot, without further incident. However, this was a very frightening experience. We were able to have our Santa Fe Sport towed to the nearest dealership, Mastrovito Hyundai #NY145.
We were forced to get a hotel room (that was pet-friendly given that our dog was traveling with us). That was a challenge. My husband arranged an Uber ride the following morning to Enterprise for a rental car for the remainder of our drive home. All of the morning activities were very rushed because of the “check out time” at the hotel where we stayed. Certainly not what we expected for the Sunday when we had plans at home with family and friends that had to be canceled.
The Service Manager of the Mastrovito Dealership (I can not say enough good things about them)) informed us that he did receive the vehicle and would try to troubleshoot the problem. He was not able to do so. Then Monday/Tuesday he informed us that the Exhaust Port Valve on the engine had failed, and he filed a warranty claim. He was waiting for the parts to arrive. The parts were on backorder.
Now, after two and a half weeks (3/20/24) we are informed that our engine cylinder head is defective and needs replacement. The Service Manager is not sure when he will get the parts because they are also on backorder!
It should be noted that in preparation for the trip to Oswego, NY we took our Hyundai to our local dealer, the week before the engine failure. We wanted to be certain that the car was in top shape for a long drive. In addition, the car was behaving oddly, Hyundai’s service department indicated there was a code, P2136. They performed a software update. along with satisfying recalls and a Cooling System flush/ change, fuel Induction Service, and a new oil pan gasket seal. We thought we were all set. Nothing more was indicated as an Issue with our Santa Fe Sport when the service appointment was concluded.
After this extended time, we still have no car after 3 going on 4 weeks, along with car rental and motel room bills and dining costs, Uber to add to our damage/loss!
We are trying to figure out another week of car rental and who knows when I will get the car back.
The dealership has put in for a Repair
I have pulled all my service records from every dealership and Jiffy Lube that I have had work done This vehicle has been very well maintained on the engine along with the outside and interior. We did our part to maintain the vehicle which has 118,000 on it.
I am disappointed/concerned about Hyundai and this Santa Fe Sport. I should have gotten 200,000 plus miles on the engine before major work needed to be done.
The question is whether Hyundai will step up to the plate and cover the engine and our expenses.
That will determine our next purchase of a Hyundai or not.
“At Hyundai, our goal is to be the best we can be as an automobile company, a global corporate citizen, and simply as human beings. We are a group of people who strive to care more, and what grounds us all, collectively and individually are these core values”
We are looking for Hyundai to do the right thing for us the customer.
