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Some Good News on the engine replacement - knock - oil consumption issue

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5.2K views 15 replies 8 participants last post by  2017 santafe  
#1 ·
I am relatively new here and I know there has been a great deal written about the engine recalls and replacements.
I have a 2013 Santa Fe Sport. Bought it with 45,000 miles and it had always serviced at dealer by first owner. Absolutely
no issues for the next 50,000 miles. Had some slower starting last December and dealer did de-carbon treatment and new spark
plugs and an oil change. Started using oil soon after and used a quart in 2000 miles.
Two weeks ago, it started knocking under acceleration and a local mechanic said it was the high pressure fuel pump and crankshaft position sensor.
Both changed at cost of $1600.
Four miles after leaving his shop the knock was still there and got so bad I just made it back to his shop.
He was honest and gave me all my money back, saying they were wrong about the noise issue.
Had it towed to Hyundai dealer after a phone call to them and they agreed it was a textbook rod knock candidate.
Next morning they said they are covering a new engine.

At 97,000 miles and 11 years old, I was relieved and surprised. In fact, they said
it had an unlimited mileage warranty on it because of the class action lawsuit.

Today, they told me the engine has arrived and will be installed in a week. They also told me now that it is a remanufactured engine with
no warranty, which I am not sure is correct. I'll be asking more about that.

So, far zero out of pocket and they have been extremely helpful and communicating well and promise that they "have my back."

I know some may respond with their own negative experiences, but so far, it is a very good situation compared to where I thought I was stuck.

People that have these covered cars need to know this, because people with private mechanics or that service cars themselves are
in a very bad place when these engines fail. I have read that 2.2 million Kia and Hyundai engines have failed. My son lost his Kia engine
last summer and they replaced it and it came with a 100,00 mile warranty.

Comments welcome, particularly on the warranty of the replacement engine.

Thanks.
 
#3 ·
Yes, that would make sense. Either way, I went into the dealership with no warranty and a car that was basically worthless with a blown engine and I am coming out with a remanufactured engine and my still like new Santa Fe, so hard for me to complain. Thanks for responding with logic.
 
#4 ·
Thank you for sharing this information!! My car started to give out on the highway last week and I was fortunately able to pull it into a gas station before it completely stalled. I am having it towed from my mechanic to a dealer to review. My mechanic confirmed the engine is burning oil (hence the early oil light flickering well before next oil changes were due). I have a 2017 Hyundai Santa Fe Sport (not a turbo) with 69xxx miles. I found a Hyundai service bulletin someone shared on here that was issued in February 2019 and I'm hoping a full replacement is in my future. I don't feel as good about keeping this vehicle another 8 years, and this is my 2nd Hyundai.
 
#5 ·
I bought my daughter a used 2017 Santa Fe Sport from a dealer a few years ago. Recently it’s been knocking. We had the oil changed about 3 months ago, and they said your oil was very low. We were surprised because we change the oil regularly. The engine light came on yesterday (only a few months after the oil change). We took it in and the mechanic said it was 4 quarts low on oil, and that the vehicle is consuming oil. He advised that we take it to a dealership. I spoke to the dealership today. They explained that 1) they needed to do an oil change, then have us come back after 1000 miles to determine the rate of oil consumption, 2) if the rate exceeded the threshold the next step is to “clean and service” the engine, then drive for an additional 1000 miles to see if that corrects the problem, and 3) if the problem persists a request for a new engine would be submitted to Hyundai. They then said that because the vehicle has 102,000 miles on it, it’s out of warranty, and the new engine would likely be denied. I thought that the warranty was extended to the lifetime because of the settlement?
 
#13 ·
I've gone through the same issue for the last year and a half with hyundai. I have called their customer service and spoken to them.I've also had a case manager who was absolutely zero help. The manager of the service department told me that this issue has no quick fix.And it is going to cost me a lot of money and time to get it done. I'm at this point, so discouraged that i've given up with the dealership.My car is still excessively consuming oil. I have done the oil consumption test twice and both times they tell me, I don't qualify. Yet, my oil light comes on when I turn a corner only 1000 miles into an oil change. It would cost me so much money to get a lawyer for this on my own. So i'm really hoping a group of people want to get together to file against hyundai, because this is ridiculous
 
#15 ·
My check engine light keeps coming on and throwing the same codes.
I've already done an oil consumption test twice through the dealership. And twice they denied it becaus either only burned 9/10 of what they needed it to to qualify. However, it makes no sense to me. Because I got my oil change and not even a thousand miles out my car is showing no oil on the dip stick and check engine light comes on when going around corners.
I have already paid for a system update, new spark plugs, a catalytic converter, and a few other things all due to the engine burning oil and Hyundai not standing by there products.
I've only owned this car for a few years.And this should all be covered under the extended warranty bc it is an oil consumption issue.
Honda keeps telling me that I need to pay for it and there's nothing they can do about it because this year of the santa fe doesn't fall under the coverage.
I still owe on this car, so i'm paying for something that is literally not drivable at times due to this.
No one should have to have their car in the dealership monthly because of a problem they don't want to fix.
Never mind the fact that with a car burning oil like this, it's only a matter time before the entire engine, just seizes up.

I'm literally so discouraged at what to do.
I had to aka break from dealing with a dealership, because the service manager at the one that I was dealing with was so rude. Continuously, giving me a run around, telling me that they can't fix anything unless hyundai approves it.
Then hyundai gives me a case manager through thier hyundai motor america and that case manager literally does nothing to help and tells me they can't get anything fixed unless the dealership approves it.

I'm so discouraged