Canada 2023 order notification and wait times HEV and PHEV

31149 Views 271 Replies 23 Participants Last post by RumRaisin, 14 d ago

Mediaman

Discussion Starter · May 5, 2022

I placed an order for a Santa Fe luxury PHEV January 17, 2022. Unfortunately I was informed the portal closed for 2022 orders on January 6, 2022 - so I was told. April of 2022 the portal opened to place orders for some 2023 ICE vehicles but not HEV and PHEV.

Now the latest information I’ve been told is the order portal should open in May…sometime…with order confirmation notifications going out to customers in June.

Getting a complete picture has been a pain involving reading many other forums and speaking with multiple dealerships to cross reference who is telling mostly truth and who is saying most anything to get a preorder sale.

What I did learn is that Canadian orders are allegedly queued by original date and time they were initially placed by the customer. One should not be worried that other customers/dealerships could be jumping the queue ahead of you. I worried that someone who ordered much later could jump ahead of me if another dealership entered their order before mine in what I thought was a free for all when the portal opens,

Not so. I was assured that Hyundai Canada contacts the dealerships and requests the orders to date for specific vehicles. After a window of time the orders are sorted by initial order date and then further queued by what can be built according to availability/option combinations. You can establish your order date by your preorder payment receipt or, if the dealership actually gave it to you, a copy of the preorder paperwork.

Note the 8 to 12 month estimates for Hyundai PHEV vehicles begins from when Hyundai Korea actually gets the order…not when you preordered.

It would be good if members would note their preorder date, vehicle details and if/when official production order confirmation details.

I’m thinking I’m lucky if I get my new Santa Fe PHEV for Christmas but most likely the Easter bunny will bring it in 2023.

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Olpucker

· #2 · May 9, 2022

I have to agree that getting information to get a complete picture of the ordering process in Canada has been a nightmare. My dealer is quiet while others spill a little bit of information, but it is so hard to know what the truth is. I hope you are right about the portal opening in May, but it is so hard to know for sure.
Some 2022 Canadian orders have had their deliveries pushed to September and maybe even longer. When will they start producing 2023s?

I am hearing the 2023 will get the larger screen and some slightly different tones of paint.

Mediaman

Discussion Starter · #3 · May 9, 2022

Olpucker said:
Some 2022 Canadian orders have had their deliveries pushed to September and maybe even longer. When will they start producing 2023s?

I am hearing the 2023 will get the larger screen and some slightly different tones of paint.

A larger screen would be nice. Where did you pick up that nugget? Automatic folding mirrors too . I don't think the PHEV Santa Fe has those.

It's an information puzzle. A bit of this and a bit of that from many Hyundai forums, models and dealers.. Wait times (shortest to longest) are ICE, HEV, PHEV and finally BEV. Allegedly Hyundai may also be prioritizing vehicles that are a) more profitable b) can be delivered more reliably c) have the parts in the supply chain, etc.

As far as other vehicles I've read concerned comments dealerships may be experiencing reduced allocations for the MY22 IONIQ orders. This, combined with my own dealer showing me a binder of 2023 orders AND 2024 orders piling up waiting to go into the system seems to support that. He said that 2023 IONIQ orders are completely gone. Other forum rumors seems to indicate that customers who placed pre-orders for 2023 IONIQs may be getting contacted to say that they are being pushed to 2024 (Which means late 2024 early 2025 delivery). Everything has a domino effect.

Rumor has it 2023 Tuscon orders are also closed but, perhaps, re-opening later in the calendar year.

Canada seems less of a priority for vehicle delivery allocation than the US and it appears that Hyundai is putting more emphasis on provinces that have more significant green mandates/rebates. (if you put stock in forum rumors)

A far as my own Santa Fe PHEV pre-order a salesperson asked me "When did you order?" I said January 17 and his response was "Oh you're golden". Then my salesperson said "you'll get an email in June." Does what is unsaid make someone pause to think that 2023 pre-orders for some Santa Fe models are all gone?

Do I 100% believe timelines? Do I 100% believe that my pre-order will even become a 2023 order? I will believe it when I have an order confirmation and my new SUV. So that means I will have waited 6 months JUST to see if my order went into the system and probably another 12 months after that before I even get it.

I know I don't want to be pushed to a Santa Fe 2024 model because that is rumored to be a full redesign again. The Santa Fe will allegedly grow from mid-size SUV (so it won't compete with the Tuscon) to a large sized SUV but that pushes it right up against the Palisade. There's A Massive Change Coming For Next-Gen Hyundai Santa Fe

We can only go by snippets of comments/rumors. I haven't seen any indication of anyone getting any confirmation that their 2023 Santa Fe HEV or PHEV order is going into production.

Let the gouging begin....I see on FB Marketplace for the Vancouver area that there are 2022 HEV and PHEV models (Tuscon and Santa Fe) but those are at MSRP with another $5,000 or so of dealer add-ons. I've also seen a used 2022 Hyundai Tuscon HEV with 6,000 km on it listed for $64,499...since it is used there are no rebates. yikes...only $20000 over retail

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Olpucker

· #4 · May 9, 2022

Mediaman said:
A larger screen would be nice. Where did you pick up that nugget? Automatic folding mirrors too . I don't think the PHEV Santa Fe has those.

Canada seems less of a priority for vehicle delivery allocation than the US and it appears that Hyundai is putting more emphasis on provinces that have more significant green mandates/rebates. (if you put stock in forum rumors)

I know I don't want to be pushed to a Santa Fe 2024 model because that is rumored to be a full redesign again. The Santa Fe will allegedly grow from mid-size SUV (so it won't compete with the Tuscon) to a large sized SUV but that pushes it right up against the Palisade. There's A Massive Change Coming For Next-Gen Hyundai Santa Fe

The larger screen comes from a 2023 Santa FE Product Guide that a salesman forwarded to me. I haven't been through all the PHEV specs, but there maybe some more additions in there as well.

Canada seems to be less of a priority for all manufacturers except the domestic manufacturers.

I heard the 2024 Santa Fe will be a full redesign as well. Maybe the Palisade gets a little bigger too?

Mediaman

Discussion Starter · #5 · May 9, 2022

Olpucker said:
The larger screen comes from a 2023 Santa FE Product Guide that a salesman forwarded to me. I haven't been through all the PHEV specs, but there maybe some more additions in there as well

thank you for the product guide. I think that it may not be 100% accurate for the Canadian market. Just to double check I compared the 2022 Canadian Santa Fe product guide specs and that guide appeared to have discrepancies between what was in the brochure versus the actual vehicle. The 2022 Canadian Santa Fe PHEV model has the Hartman kardon sound system but the 2023 brochure states it only comes with the calligraphy gas model.

we will see once someone actually has the 2023 Canadian model.

Olpucker

· #6 · May 9, 2022

Mediaman said:
thank you for the product guide. I think that it may not be 100% accurate for the Canadian market. Just to double check I compared the 2022 Canadian Santa Fe product guide specs and that guide appeared to have discrepancies between what was in the brochure versus the actual vehicle. The 2022 Canadian Santa Fe PHEV model has the Hartman kardon sound system but the 2023 brochure states it only comes with the calligraphy gas model.

we will see once someone actually has the 2023 Canadian model.

I thought the Harmon Kardon sound system was only in the 2022 Santa Fe Ultimate Calligraphy and not the PHEV?
The Hyundai Canada specs don't list it as part of the Luxury PHEV.

Mediaman

Discussion Starter · #7 · May 9, 2022 (Edited)

Olpucker said:
I thought the Harmon Kardon sound system was only in the 2022 Santa Fe Ultimate Calligraphy and not the PHEV?
The Hyundai Canada specs don't list it as part of the Luxury PHEV.

You are correct. One of the reviews I looked at (Zack Spencer of Motormouth here in Vancouver) inserted a shot of the 10" Harman Kardan screen alongside the 8". That threw me off and my test drive was 4 months ago. It appears that the PHEV Luxury Hybrid doesn't get power folding mirrors either which I'm bummed about. I wonder if the upgrade to the 10.25" infotainment system means that you don't get wireless apple carplay and android auto. Allegedly the 10.25" screen in the US is plug in only.

EDIT: it appears from the brochure that only the 8” infotainment system has wireless CarPlay and android auto.

You also only get park assist on the Calligraphy model and not the "Luxury" PHEV. I figured a vehicle with the "Luxury" moniker best come with all the bells and whistles but I guess not.

So it seems the options pretty much remain the same 2022 vs 2023 except for the bigger infotainment screen. It also looks like some very subtle exterior body panel tweaks may be evident and some powertrain enhancements/tweaks as well. No new color options for HEV/PHEV though. I might see if I can change my interior color choice to beige instead of black. I ordered a Pearl White exterior - I had an all black vehicle prior and while it looked nice it showed dust/rain marks/dirt so much faster.

I prefer the look of the 20" wheels on the Calligraphy though. If gas wasn't two dollars and 27 cents a freakin' litre and climbing then I might have considered the Calligraphy ($6.50 US a gallon).

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Mediaman

Discussion Starter · #8 · 11 mo ago

The Hyundai US site just released the MY23 changes. https://www.hyundainews.com/en-us/releases/3587

Olpucker. The product brochure you had was spot on. At least this is one step closer to MY23 PHEV getting into production. Maybe, by August, I will hear if I am actually getting a vehicle…sometime this century.

Mediaman

Discussion Starter · #9 · 11 mo ago

Rumour time.

July 6. A Canadian Reddit user reported they were told by their dealership that their Santa Fe PHEV has been ordered and that PHEV production is slated to begin October 2023 for delivery sometime beginning December 2022.

No confirmation of this rumour or verification. Sounds about right for timing but unless Hyundai or my dealership contacts me….I don’t believe anything.

Olpucker

· #10 · 11 mo ago

I would agree, unless I hear something from Hyundai or the dealer, it is all just rumours.

Mediaman

Discussion Starter · #11 · 10 mo ago

Well here we are…July.

Obviously no one has received any information on their preorders. I’ve seen reports that some who ordered late October and into November are finally getting their vehicles. A member in a Tuscon forum reported their dealership stated there would be zero 2023 Tuscon PHEV deliveries in order for Hyundai to catch up.

A June 11 news article states Santa Fe hybrid production is a year and a half wait. I’m unsure if this is specific to the Korean market only. source

Santa Fe hybrid production is set to begin in October in Alabama so that may be a good sign. PHEV models are still built in Ulsan, Korea.

My blue sky guess is that the portal will finally open in September however I’m really hoping it isn’t a year or more wait from there….that would make it a 20 month wait for me. Seriously would consider moving on if that ere the case.

anyone have any news/guesses/rumours/information?

Olpucker

· #12 · 10 mo ago

I have not heard anything. We actually picked up a Luxury HEV a month ago and love it. Had to drive to Kelowna to pick it up. I really want a PHEV, but our lease was ending and we needed something. I will have to make a decision if the PHEV ever gets manufactured and delivered. The silence from Hyundai scares me.

Mediaman

Discussion Starter · #13 · 10 mo ago

Well good for you. May I ask how you came to find it and did you pay msrp?

Olpucker

· #14 · 10 mo ago

It all started with a used Luxury Hybrid for sale at Lougheed Hyundai. They listed it for sale for only $46,000. We test drove it, sat down with salesman to work out sale and then the owner of the dealership pulled it as he thought he could get more money for it at auction. We and the salesman were shocked. We offered to pay more but the owners mind was made up.
Then we put a deposit on an Escape Titanium PHEV. The Escape was awesome, great tech, ride and mileage, but in the end it was just too small.
Before we got our deposit back on the Escape, we talked and decided that a hybrid Santa Fe would be best while we wait for the PHEV. We searched every dealer online that night and found one available in Kelowna. We paid $4400 over MSRP, but given that we didn't want to buy out our lease, we felt it was the right thing to do. No regrets spending a little extra to get it. Could have bought a Santa Fe Calligraphy at MSRP, but in the first month with the hybrid I am averaging 5.5 to 6.0 l/km.

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Olpucker

· #15 · 10 mo ago

I feel the disappointment and shock of the ordeal at Lougheed Hyundai made us increase the intensity and urgency of our search. Still no regrets and we love it.

Mediaman

Discussion Starter · #16 · 10 mo ago

Well son of a….guess where my order for a Santa Fe PHEV sits. I wonder if it will be front loaded with dealer add ons that I didn’t ask for when and if it arrives. Now I know why I have never been called with any alternate choices; the owner wants two sales instead of one. I think I know who you were dealing with. I’m still suspicious about the whole situation though

At least the rebate helped offset the markup for you (I hope there was a rebate).

Did you go over to Coastal about the Escape? And did Lougheed give any thoughts about new car delivery timelines?

enjoy your new ride….think of me still sitting in my lawn chair waiting and waiting and waiting….

Olpucker

· #17 · 10 mo ago

No rebates on the HEV/Hybrids.
I went to Metro Ford for the Escape.
Lougheed, Kelowna, and Langley Hyundai still had no idea on PHEV manufacturing or delivery dates.
I'm suspicious of the whole thing too. I get the sense maybe he wanted to sell it to a friend or family member. It seemed like when I first called about it that there was something going on. Just vague references and I know the salesman couldn't tell me the whole truth, but we got a new one instead.

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Mediaman

Discussion Starter · #18 · 10 mo ago (Edited)

July 29 update.

The dealership won’t/can’t tell me anything. I floated many rumours by them for feedback. No PHEV for 2023, allocations instead of fulfilling orders, 18 - 24 month wait from when Hyundai accepts the order ( even if you placed a preorder Jan1, 2022) etc.

nothing. They just shrugged their shoulders.

There was only two things I got out of them. I said HEVs were planned for October production in Montgomery Alabama and that should mean the portal would open September or October for HEV soon followed bt PHEV portal.

all they said was “yeah…that’s typically when we expect it to but nothing is for sure”

the second was when I spotted the shiny new sold Tuscon PHEV…they said the customer ordered that about 11 months ago. So that would be a September 2021 order. Yikes.

oh yes….for the first time they finally did flatly tell me that I’m not getting a vehicle this year. “Maybe first quarter 2023….maybe”. They were sure quick to take my deposit back in January and say “probably will be ordered in May and should have it in the fall.”

They just didn’t tell me which year “fall” was going to be.

sorry for the depressing update.

edit: also asked what my queue number was at the dealership. Somehow the guy who knows is always not in that day. Hopefully 3rd time will be the charm.

edit update: they actually did get back to me….I’m number 4 in the preorder queue at that dealership. So let’s do some crystal ball guess math. There’s 192 Hyundai dealerships in Canada. Let’s guess that 100 of them have Santa Fe PHEV preorders. So during that time period of January 6th when the 2022 portal closed and I placed my January 17 preorder….that would mean I would be in the 300th to 400th Santa Fe PHEV made and delivered to Canada. In 2021 Hyundai Canada sold just over 15 thousand Santa Fe (all trims).

I guess I’m looking at Easter for a new vehicle….15 to 17 months after I ordered.

my math is total guess bs but I have to keep myself entertained while I wait.

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Mediaman

Discussion Starter · #19 · 10 mo ago (Edited)

Alleged Canadian 2023 pricing (freight and pdi included. Tax and doc fee extra). Interesting how the provincial rebates affect msrp advertised by the dealerships. It appears the preferred and preferred w/trend have gone down by $100 and $200. Note…this is not official msrp from Hyundai Canada….just what I got from local AB, BC and QC dealership websites. Interestingly Ontario, Saskatchewan and New Brunswick dealerships don't have pricing yet on their websites

Preferred AWD.
$39,723 in QC
$39,224 in BC (2022 was $39,348)
$39,224 in AB

Preferred AWD w/Trend Package.
$41,923 in QC
$41,424 in BC (2022 was $41,648)
$41,424 in AB

Urban AWD.
$44,023 in QC
$43,524 in BC (2022 was $43,148)
$43,524 in AB

Ultimate Calligraphy AWD.
$50,623 in QC
$50,124 in BC (2022 was $50,448)
$50,124 in AB

Hybrid Luxury AWD
$47,223 in QC
$46,724 in BC (2022 was $46,748)
$46,724 in AB

Plug-in hybrid luxury
$52,223 in QC
$51,724 in BC (2022 was $50,724)
$51,724 in AB

Any dealer pricing online may vary dealership to dealership due to their add-ons over MSRP or they just fudged their numbers.

I estimate the luxury plug-in hybrid I preordered in BC has increased $1900 over 2022 pricing (after tax, pdi, doc fees and $7000 EV rebate)

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Olpucker

· #20 · 10 mo ago

I am not surprised with the price increases, it does suck that it appears they are tied to rebates. Will have to wait on official pricing and see pricing in other provinces without rebates to really know.

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